Terms & Disclosures

1. Nature of Services

JustValue is an independent property-tax analysis and preparation service operated by Canopy Press LLC, a Florida limited liability company, doing business as JUSTVALUE. We are a private company. We are not a government agency, law firm, licensed real estate appraiser, or certified public accountant, and nothing on this site or in our deliverables constitutes legal, appraisal, tax, or financial advice.

Our services consist of analyzing public records, preparing documents and evidence, and providing guidance and reminders. Unless you purchase Concierge Filing, you are solely responsible for reviewing, signing, and submitting any petition or application, and you remain the petitioner or applicant of record at all times. Property owners may petition assessments and apply for exemptions directly with the appropriate county offices without purchasing anything from JustValue.

2. No Outcome Guarantee

Assessment reductions, exemption approvals, and all related determinations are made exclusively by county officials, value adjustment boards, special magistrates, and other government bodies. JustValue does not and cannot guarantee any reduction, approval, savings amount, or other outcome. All savings figures we display are estimates based on public records and are not guaranteed.

Our guarantees are limited to those expressly stated at purchase. We make no guarantee of outcome, and no guarantee at all about what any county or value adjustment board will decide. Where an appeal is warranted, preparing it is a membership benefit rather than a separate purchase, so there is no second fee to refund.

Purchases made before 18 August 2026 remain governed by the Work-Product Guarantee as it stood at the time of that purchase: if we cannot produce your report from your county's records, you are refunded in full and you owe nothing. That commitment is not withdrawn from anyone who bought under it — section 10 provides that material changes to guarantee terms do not apply retroactively to purchases already made.

Separately, and for every purchase whenever made, section 5 states the refund terms, including that if we cannot produce your report you are refunded automatically and in full.

3. Your Responsibilities

You agree to: (a) provide accurate information, including ownership, contact, and eligibility details; (b) review all prepared documents before signing; (c) for self-submitted filings, submit by the applicable county deadline and provide us your filing receipt or confirmation number when requested; (d) for Concierge Filing, complete all signatures, authorizations, and payment (including the county fee) by your displayed JustValue cutoff; (e) monitor and respond to communications you receive from the county; and (f) make your own decisions regarding settlement offers, hearings, and withdrawals. Missed county deadlines resulting from your delay in completing these steps are your responsibility.

4. Authorization (Concierge Filing only)

If you purchase Concierge Filing, you authorize JustValue to submit your reviewed and signed petition and associated evidence to the county on your behalf, using the standard authorization form we provide. This authorization is limited to administrative submission and evidence delivery. It does not make JustValue your legal representative, does not include hearing representation, and does not transfer responsibility for county notices or decisions, which remain directed to you.

5. Refunds

Initial purchases are final — and if we cannot produce your report, you are refunded automatically and in full, without asking. These are two halves of one promise and we state them together: you take no risk on our ability to deliver, and we take no requests to undo a delivered report.

Renewal charges are refundable within 7 days (168 hours) of the charge — measured from the charge timestamp in UTC, and a request at exactly 168 hours is within the window (the boundary is inclusive). A renewal refund is always the full renewal amount, and it ends your membership and its access immediately — the refunded year is not a covered year.

The single-payment Shield purchase is final. It is priced as one payment for the duration set by the Single-Payment Ownership Term precisely because it never bills again; there is no renewal to unwind.

Discretionary refunds above this floor remain ours to give. This section is the minimum you can rely on, not the maximum we will do.

Where any product involves a county filing fee, that fee is set and retained by the county and is not refundable by JustValue once paid to the county.

5a. Membership term, automatic renewal, and cancellation

The term. A JustValue Shield membership runs for twelve months from the day you buy it, and covers one property.

It renews automatically. At the end of each twelve-month term your membership renews for another twelve months and the card you paid with is charged again, unless you cancel first. The renewal price is the membership price then in effect; if that price has changed we will tell you before the charge, and a change never applies to a term you have already paid for.

How to cancel. Every report we send you carries a cancellation link, and that link is the route — there is no account to sign in to, by design. If you no longer have one of those emails, go to justvalue.net/cancel and enter the address your membership is under and we will send you a fresh link. We can only send it to that address. Following a link never cancels anything on its own: it opens a page that shows what you have and asks you to confirm. If you would rather not use the link at all, email [email protected] from the address on the membership and we will cancel it for you.

When cancellation takes effect, and what you keep. Cancelling stops the next renewal. It is not a refund and it does not end your membership that day: you keep the membership, and everything it covers, until the end of the term you have already paid for. Until that date we continue to watch the property, and if your county publishes a new roll before it, you still receive that year's report. After that date the membership ends — no further charge and no further reports. You may reverse a cancellation at any time before that date by replying to your cancellation confirmation.

Refunds on cancellation. Cancelling does not by itself entitle you to a refund of the term you are in, because that term is still being delivered to you. The refund terms in section 5 are separate and are unaffected by cancelling: if we could not produce your report, you are refunded automatically and in full whether or not you have canceled.

Single-Payment Ownership Term. The single-payment Shield option requires no renewal payments. Shield service continues while you own the enrolled property and JustValue continues to operate Shield. Service ends when you no longer own the property or if JustValue permanently discontinues the Shield service. Refunds, where applicable, are governed by the Refund section of these Terms.

We determine that you no longer own the property from the county roll — you do not have to notify us or take any step to end it. The renewal and cancellation terms above do not apply to the single-payment option. The refund terms in section 5 apply to it exactly as they do to the annual membership.

The agent program is not a subscription. Where an agent or brokerage buys a report program for a client's property, that is a single payment for one property. It does not renew, it is never billed again, and there is nothing to cancel. The service runs for as long as that client owns the home. It ends when the property is sold, and we determine that from the county roll — neither the agent nor the homeowner has to notify us or take any step to end it. Section 5a's renewal and cancellation terms above do not apply to it.

5b. What an active membership includes

The appeal packet, at no additional charge. While your Shield membership is active, if the evidence supports a case under our Review and Case-Building Standard, your membership includes the complete appeal packet — the comparable sales, the analysis, the forms, and the filing guidance — at no additional charge. This applies to the annual membership and to the single-payment option in section 5a alike, and to the agent program on the same terms.

Whether the evidence supports a case is decided by the Standard, not by your membership. Where it does not, we tell you so and tell you why, and we do not build a case we would not stand behind. A membership does not entitle you to a packet in a year when the evidence does not support one, and no membership can, because the evidence is a fact about your property rather than about what you bought.

Preparing is not filing, and filing is yours. You review the packet, you decide whether to file, and you file it. You remain the petitioner of record at all times (section 1). We do not submit anything on your behalf unless you separately purchase Concierge Filing, which is a distinct service at its own price and is governed by section 4 — it is not part of a membership and is not included by it.

County fees are not ours to include. Any county petition filing fee is set and retained by the county, is payable by you, and is not covered by your membership, by this section, or by any refund we make.

An included packet changes none of the above. Because the packet is included rather than separately purchased, an included packet involves no separate charge and therefore no separate refund; the refund terms in this section are unaffected either way.

6. Indemnification

You agree to indemnify, defend, and hold harmless Canopy Press LLC d/b/a JUSTVALUE, its members, managers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) inaccurate, incomplete, or fraudulent information you provide; (b) your submission, failure to submit, or untimely submission of any filing you control; (c) your attestations to any government agency, including exemption eligibility attestations; (d) your violation of these Terms or of applicable law; or (e) decisions you make regarding settlements, hearings, or withdrawals.

7. Limitation of Liability

To the maximum extent permitted by law, JustValue's total aggregate liability arising out of or relating to the services shall not exceed the amounts you paid to JustValue for the services giving rise to the claim in the twelve (12) months preceding the event. In no event shall JustValue be liable for indirect, incidental, special, consequential, or punitive damages, or for lost savings, lost tax benefits, or lost opportunities, even if advised of the possibility. Some jurisdictions do not allow certain limitations; in those jurisdictions our liability is limited to the smallest amount permitted.

8. Data basis, errors, and corrections

Our analyses are built from public records: county property appraiser tax rolls and filings published by the Florida Department of Revenue. We do not inspect properties. What our findings rest on, and what that implies, is set out in full in our Review and Case-Building Standard.

Those records may contain errors originating with government sources, and preliminary rolls are revised before certification. We are not responsible for inaccuracies in county data, and a finding that reflects the county record accurately may still describe your property incorrectly — which is why every report names the roll edition it used and tells you how to check it.

We may correct a finding or a published figure when better data or a better reading of the records becomes available, and we will date any such revision on the page that carries it. Corrections are not an admission that an earlier figure was produced negligently; they are how a screen over public records is supposed to behave.

8a. Disclaimer of Warranties

The services and all analyses, estimates, and materials are provided "as is" and "as available." Except for the refund terms in section 5, and any guarantee expressly stated at the time of your purchase, JustValue disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

9. Governing Law, Venue, and Arbitration

These Terms are governed by the laws of the State of Florida without regard to conflict-of-law principles.

Agreement to arbitrate. Any dispute, claim, or controversy arising out of or relating to these Terms or the services that cannot first be resolved informally shall be resolved exclusively by final and binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The seat and venue of arbitration shall be Duval County, Florida; hearings may be conducted remotely where the applicable rules allow. Judgment on the award may be entered in any court of competent jurisdiction.

Individual basis; class waiver. All disputes shall be arbitrated on an individual basis only. Neither party may participate in a class, collective, consolidated, or representative action, and the arbitrator has no authority to hear one.

Carve-outs. Either party may bring an individual claim in small claims court in Duval County, Florida, in lieu of arbitration, and either party may seek temporary injunctive relief in a court of competent jurisdiction to protect intellectual property or confidential information pending arbitration. For any matter not subject to arbitration, exclusive venue lies in the state or federal courts located in Duval County, Florida, and each party consents to personal jurisdiction there.

Informal resolution first. Before initiating arbitration, the claiming party shall send written notice of the dispute to the other party and allow thirty (30) days for informal resolution.

10. Changes

We may update these Terms by posting a revised version with a new effective date. Continued use of the services after changes take effect constitutes acceptance. Material changes to guarantee terms will not apply retroactively to purchases already made.